FAQ


Where are you based?

We are located in the foothills of Adelaide, South Australia

When did your business open?

We opened in November 2018

Why Freestyle Paws? 

We, being dog owners were having trouble finding fashion that was - fun!  We wanted just fun Aussie made gear that could be worn out and about and every day in the "real" world on "real dogs" without the inflated price tags! We also wanted the option to be able to fully personalise the majority of designs to suit each individual and not be "locked" in to a stock standard design like everyone has! With this in mind, I got busy creating and my dogs started wearing these styles out and about! We wanted our pups to stand out from the crowd! After so many comments and people asking about their fashion, Freestyle Paws came to life!

What are your operating hours?

We are open from 8am - 3pm Monday -Friday

Ordering is available 24/7 online

Please feel free to message us via email or instagram at any time, we will happily respond as soon as we are able!

Do you have pets?

We have three beautiful Cavalier King Charles Spaniels: Toby, Harley-Rose & Milo

Do you have a club where i can earn rewards?

We certainly do! The Freestyle Fetch Club is a great way of earning points each time you shop! Why not be rewarded? Sign up easily at www.freestylepaws.com.au

How do your bandanas fasten?

They are fastened with a hook & loop velcro which allows for comfort, movement and growth. Its great for animals who have thick collars as you don't have the worry of it not sitting nicely. Also, it saves you having to undo and do up the collar whenever you change it. There is a lot more material in each bandana in comparison to a triangle "thread through the collar" design and more workmanship.

I Can't see the size i need? Can i still get a bandana made to fit?

Yes! We can custom fit any animal big or small, we can also adjust any bandana to fit perfectly! You may need a medium but a smaller drop, whatever the case, we can help you find just the right fit!

Do you have a sizing chart?

Sure do! Its featured in the "About Us" tab, alternatively, we have it available on all of our clothing listings via a sizing icon! Click on it and it will display all the relevant info!

Do you ship overseas?

Yes! we have lots of "freestylers' overseas and are more than happy to ship to you! Please allow 3-4 weeks for travel time. We have very competitive postage rates too!

I would love my pet to be a freestyle model, what do i do?

We change our models regularly and choose furbassadors from our loyal friends who actively follow, engage and support us on instagram! They play a very impawtant role in supporting and promoting our brand!

Do you offer free shipping?

Yes! we offer free domestic shipping Australia Wide on all orders over $99 just use code FREESTYLE99 at the checkout!

What are your shipping options?

We offer Australia Post and also sendle postal services for shipping, please be aware that remote areas may be slightly higher, and we will always advise you first, before sending any orders.

How Much Is Shipping?

We are so pleased to offer you terrific shipping rates, not only here in Australia, but overseas too! All shipping info can be seen in the "About Us" tab and also on every product listing for your convenience BEFORE you get to checkout! We believe its important you get the information upfront to make your shopping more enjoyable!

Where can I see all the colours you have available?

All of our colours are shown on our sizing, colour & care selection page and you can find this tab on our main navigation header. 

Do you attend events?

Yes! Our first events will commence in April this year, stay tuned for pupdates on our instagram site and website main page!

I need help with an order, what should i do?

We are here to help, please dm us at @freestylepaws or send us an email at admin@freestylepaws and we will be happy to assist.